UPI Transactions cannot be cancelled after initiating the transaction. If the User has entered the wrong number/VPA ID, then the Company is not a liable party in the transaction. All UPI transactions are real-time and if there is any delay at the end of the transaction then the User can check with the support team of MudhraPe [email protected] after a 30 mins cool period.
If the User has any issues related to transactions linked with a Debit/Credit card, then the User must report the same to the Company’s call centre at 7668477033 or via mail at [email protected] The Company will respond and try to resolve the issue in the given escalation matrix as per the Company’s internal processes and policies.
All refunds will be processed by following the validation of the transaction from case to case basis in the given legal framework The escalation matrix remains the same for the Refunds/Cancellation for all the transactions.
In the event of a refund, the amount will be credited back to the original payment method. Refunds will be processed within 5-7 working days.